Our clients expect imaginative and workable solutions; to achieve their standards we streamline operations as much as possible. We allow you to appraise our performance and provide a projectable structure that can optimize your resources.

Innovation and Operations

A successful project begins with understanding a client’s processes. Mapping demands onto the existing framework allows for a more accurate conceptualization leading to an implementable solution. Once the vision and roadmap are established, a set of guidelines is used:

  • Scope: delineating the subject and content of our consultation and receiving approval from the client as well as R&P’s project managers. This assures that each engagement has clear targets.
  • Timeline: during the initial planning stages, we will establish a time line and a project plan in accordance with policies and objectives.
  • Milestones:  we will recommend a set of checkpoints and milestones that provide flexibility in deciding how to proceed with project.
  • In our service agreement, we will outline the following:
    • KPIs to measure performance
    • Introduction and management of partners involved in the assignment
    • Frequent management update meetings
    • Periodic reporting
    • Ongoing communication with all stakeholders
    • Immediate reaction/escalation if an issue surfaces

Our unique combination of experience and practicality is your winning formula!


We can rely on a vast pool of practices, theories and experiences to formulate a well-rounded strategy for your business case. Some of the industry practices we employ are:

  • ITIL v.3
  • ITSM
  • Templates
  • Workshops
  • Interviews
  • Card Sampling
  • Questionnaires
  • Brainstorming
  • Scoring Models
  • Balanced Scorecard/KPIs
  • ROI