Testimonials

  • Testimonial - Request for Proposal

    'The money we paid Reppel & Partners for their work on our RFP was money well spent!'
    William Loh, VP Global Sourcing, Singapore

  • Testimonial - Shared Services Centre

    'Having R&P operating our Asia Shared Services Centre in our own premises in Singapore has improved our service delivery quality and response time in the region dramatically.'

    Mr. Klaus Glatz, CIO, Head of Information and Communication Technology Department, Andritz AG

  • Testimonial - Request for Proposal
    'I have received a couple comments about how complete it was and that it provided much more information than they normally see in an RFP'
    'I would be glad to be a reference at anytime'
    Scott McDonald, IS Director, US
  • Testimonial - Project Management Relocation
    'As the availability on the Monday morning after the move was imperative, we tasked Reppel & Partners with the project management and the coordination. As it turned out our choice was the right one’
    Eduardo Autran, former Managing Director, Petrobras Singapore Pte Ltd
  • Testimonial - ICT Management

    ’With Reppel & Partners, we have found the partner who is uniquely positioned to help us in the context of being a German company doing business in Asia. They assisted us in the vendor selection and management process to an extent that actually helped us save money. Their responsiveness and quality of work has convinced us to continue working with them in the years to come.’
    Mr. James Chua, General Manager, Linde Material Handling Asia Pacific Pte Ltd

  • Testimonial - ICT Strategy

    'I am impressed by the consultant's know-how, especially his down-to-earth and pragmatic style, how he handled the project, as well as the extent of personal engagement he showed during the project.’
    Regional ICT-Manager of our client.

  • Testimonial - ICT Audit

    ‘Your workshop was of outstanding value and I have hardly had a better knowledge transfer in such a short period of time’
    The global CIO of our client after the workshop in the headquarters.

  • Testimonial - CIO Service

    ‘Integrating all locations in Asia Pacific into a common network and authentication environment at very reasonable cost was a great concept devised by Reppel & Partners' consultants. Having enjoyed great leadership during this complex project, we are looking forward to harvest the benefits arising from the new ICT governance and collaboration capabilities as well as the Unified Communications.'
    Klaus Schwarz, Regional Managing Director, Bauer Technologies Far East Pte Ltd, Singapore.

The case for saving money

'The decision to pursue a shared services strategy is ultimately a business - not an IT - decision.' Such end most essays on the background and case for any shared services organization debate.

But is this really the whole story? Aren't there more dimensions to be considered? And, how is the IT group's readiness a factor?

 

As much as that the final decision lies with the business is true a lot of questions have to be answered before such a vision can become reality:

  • Do we know our goals and objectives?
    • Cost savings?
    • Competitive advantage?
    • Productivity gain?
    • Others?
  • Do we have clear delivery processes today?
  • Do we know our current cost and where and how we can lower this cost?
  • Do we have a clear change management concept?
  • Are we ready for such an initiative? Technically and Culturally?

Even if you do not have answers to all questions today, a compelling case for an IT Shared Services Center (SSC) can be made by the diversity of companies employing one or another type of SSC. But isn't that only for large organizations with thousands of users?

 

Evolution of Shared Services: (c) Sun Microsystems

 

Based on our expertise and, more importantly, experience, Reppel & Partners can help organizations in Asia Pacific with only a few hundred users making use of this unique approach. Being a management consulting firm we concentrate on the business benefits of your solution. Having a very solid background in information technology allows us at the same time helping you to ramp such an initiative. This can be your staff temporarily managed by R&P management personnel or even R&P providing key staff for the initial period.

Our unique capabilities allow you to make use of one of the key benefits Information Technology provides to today's business at a very early stage. R&P has helped Andritz AG to set up an SSC for their Asian entities (excl. China) which uniquely benefited them in both directions: The Asian entities have a partner who supports and provides IT Management services within their timezone at highest quality. The headquarters in turn receives constant feedback on further improvement possibilities and streamlines their service delivery making them more transparent and cost effective.

R&P has not only consulted with Andritz on how best to set up such a service delivery unit but also provides key personnel to this entity for crucial roles. That way Andritz works with their ideal partner, allowing them leverage in their discussions but also receiving an individually tailored service offering addressing exactly their requirements! And all agree that it is way more cost effective...
 

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Case Study SSC Concept