Testimonials

  • Testimonial - Request for Proposal

    'The money we paid Reppel & Partners for their work on our RFP was money well spent!'
    William Loh, VP Global Sourcing, Singapore

  • Testimonial - Shared Services Centre

    'Having R&P operating our Asia Shared Services Centre in our own premises in Singapore has improved our service delivery quality and response time in the region dramatically.'

    Mr. Klaus Glatz, CIO, Head of Information and Communication Technology Department, Andritz AG

  • Testimonial - Request for Proposal
    'I have received a couple comments about how complete it was and that it provided much more information than they normally see in an RFP'
    'I would be glad to be a reference at anytime'
    Scott McDonald, IS Director, US
  • Testimonial - Project Management Relocation
    'As the availability on the Monday morning after the move was imperative, we tasked Reppel & Partners with the project management and the coordination. As it turned out our choice was the right one’
    Eduardo Autran, former Managing Director, Petrobras Singapore Pte Ltd
  • Testimonial - ICT Management

    ’With Reppel & Partners, we have found the partner who is uniquely positioned to help us in the context of being a German company doing business in Asia. They assisted us in the vendor selection and management process to an extent that actually helped us save money. Their responsiveness and quality of work has convinced us to continue working with them in the years to come.’
    Mr. James Chua, General Manager, Linde Material Handling Asia Pacific Pte Ltd

  • Testimonial - ICT Strategy

    'I am impressed by the consultant's know-how, especially his down-to-earth and pragmatic style, how he handled the project, as well as the extent of personal engagement he showed during the project.’
    Regional ICT-Manager of our client.

  • Testimonial - ICT Audit

    ‘Your workshop was of outstanding value and I have hardly had a better knowledge transfer in such a short period of time’
    The global CIO of our client after the workshop in the headquarters.

  • Testimonial - CIO Service

    ‘Integrating all locations in Asia Pacific into a common network and authentication environment at very reasonable cost was a great concept devised by Reppel & Partners' consultants. Having enjoyed great leadership during this complex project, we are looking forward to harvest the benefits arising from the new ICT governance and collaboration capabilities as well as the Unified Communications.'
    Klaus Schwarz, Regional Managing Director, Bauer Technologies Far East Pte Ltd, Singapore.

Business IT Transformation Partnership

Shared Services Centers and Business Process Outsourcing are becoming commoditized services. These transformational offerings are effective ways of reducing headcount in non-competitive-situation-improving areas as well as receiving a reliable and predictable service in the respective areas. But for a mid-size company these offerings are often not producing the desired results. But why is that so?

 



Shared Services offerings as well as BPO scenarios have matured over the past years. The customer can choose from a selection of standardized approaches and can reap immediate benefits by adopting the respective process the vendor offers. However, there lies the catch as the vendor will usually offer a one-size-fits-all approach that is relevant to only the largest of corporations. However, experience shows that a large number of deployments in mid-size companies of between 500M € and 5B € revenue fail due to the inflexibility of such schemes. This is based in the nature of the offerings promising predominantly immediate cost savings while retaining or improving the current service level. This guarantee, however, can only be given if a process is highly standardized and repetitive. Again, this works for large corporations with a strong process governance and strict policies.

 

 

 

But what can the said mid-sized corporation do? We at Reppel & Partners believe in the uniqueness of each company while working on the premise of a standardized and cost effective service offering. This Business IT Transformation Partnership, as we call it, allows mid-size players to enjoy the ultimate promise of a shared services offering, being cost effective with a guaranteed service level, while starting small and learning important lessons on the way, such as

  • What does Service Level Agreement and Service Level Guarantee actually mean?
  • What service level is actually the right one for each individual service?
  • Are we ready and do we have the required organization to operate on a service level basis instead of a fixed employee count?
  • Is our Corporate IT governance model ready so that we can work on a service base?
  • What would be a correct charging and reporting model for such an entity?
  • How can we guarantee the required quality?

 

 

 

Reppel & Partners, having consulted and built such service organizations. offers its Business IT Transformation Partnership comprising of two major components:

  • A Shared Services Center Concept, built upon and addressing the unique make-up of every corporation
  • A ramping/implementation service where R&P is starting up the Shared Services entity on behalf of the client.

Particularly, the second offering allows the client to start with a small initial capital and operational expenditure outlay. This is achieved through a mix of dedicated personnel with the service quality promise of a service organization. Being a unique approach, our clients enjoy immediate benefits, such as:

  • Dedicated Management
  • Central Sourcing
  • Centralized Billing
  • Service Level Agreements
  • Inclusion of existing structures
  • Direct access to resources due to unique approach
  • Extended Access to a pool of experts


Combining consultation focus on business benefits with actual operational experience leads to a clear change management strategy and a predictable way forward for your organization.
Since every solution in itself must be unique we welcome your interest in learning how our proven methodology has helped others and to discuss how we can help you starting correctly, saving money and providing superior service levels to your business users.
 

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